Frequently asked questions answered by A.G.E.
How big of a windshield crack or break can you
fix?
The general rule of thumb is the size of a quarter or smaller. Though techniques
are available to repair a break as large as a dollar bill, we believe the
area of distortion compromises the view and safety of the driver. If the
break is larger or in the driver’s line of vision, most insurance
companies recommend replacing the entire windshield.
Why is there a difference between cash pricing
and insurance pricing?
Simply put, cash flow. After a windshield is installed with a cash customer
we receive payment. Insurance companies set payment terms and predetermined
pricing guidelines. Cash pricing could possibly be higher in some cases
because of volume discounts insurance companies receive. Other companies
quote low prices because they use after-market products and inexperienced
labor. Be sure you know what you are getting.
What kind of glass do you use?
We use original equipment manufacturer products only. OEM follows the
manufacturer’s guidelines for safety, fit and finish. Non-OEM products
have been known to have inconsistencies and tend to follow only the minimal
government safety standards. You always should use OEM glass.
Does replacing the original factory windshield
create any problems?
No. If installed properly, in some instances replacement glass actually
can be better. In fact, we have improved on many factory installations.
Can I drive my vehicle immediately following
my replacement?
General safety guidelines for the adhesive material A.G.E. uses recommends
a vehicle not be driven for at least five hours so the adhesives set up
properly. A.G.E. also uses a product with a one-hour setup time. Our technicians
are trained to ask customers before installing the windshield. A.G.E.
provides safety instructions that are extremely important to be
followed.
Do you warranty your work?
Absolutely! A.G.E. offers a lifetime warranty against manufacturers’
defects and our workmanship for as long as you own the vehicle. This warranty
is not exclusive to the Valley. Should you have a problem, please call
us and we will address your concern. It is important to do the job right
and we take every possible measure to ensure it is done right the first
time. Should you have a problem, we think you will be more impressed with
how we handle your concern. Our follow-up and service are superior to
our competitors.
Do you offer free dinners?
Mama always said “there ain’t nothing for free.” We
offer the finest quality products and services, backed up with our warranty
and our word. We don’t offer any gimmicks as part of our effort
to introduce customers to A.G.E.’s work. Satisfaction is guaranteed!
Our customer is our No. 1 concern at A.G.E. We do not use deceptive advertising
to lure our customers. We pride ourselves in doing business the right
way.
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